Complaints Procedure

We aim to give the best possible service but if you have a complaint please speak to Nicola Lyons as soon as you can. Written complaints should be addressed to Nicola Lyons; Superintendent Pharmacist, YourMedicines2U limited, Unit 4a, The Gateway, Silkwood Park, Wakefield. Wf5 9TJ. The matter will be dealt with in line with the NHS complaints procedure. If we cannot resolve the problem or you do not wish to raise it directly with us, please contact your local Primary Care Organisation.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

Returning Unwanted Medications

To arrange the return of your unwanted medicines to Repeat Online Prescriptions, please call us on 01924 900113 and speak to a member of our dispensary team.

Pharmacy Practice Leaflet